The setup process for the Outlook app on Android can vary depending on the device and can sometimes be problematic. If issues persist, it is recommended to contact support. A common error message is "Can't sign in - The service is currently offline." If this continues, you should contact Outlook/Microsoft support. This guide describes the steps for setup, starting with selecting "GET STARTED," entering your email address and password, and proceeding to advanced settings for IMAP and SMTP servers.
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The setup process in the Outlook app on Android can be very different depending on the device. If setup does not work even after multiple attempts, please feel free to contact our support via the support form. |
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Unfortunately, we cannot influence the following error message: If this message still appears after repeated attempts, please contact Outlook/Microsoft support. |
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At the beginning, different views may appear. Click on “GET STARTED” or “1 ACCOUNT FOUND.”
2. If the message “1 account found” appears: Uncheck the box and click “SKIP.”
3. Enter your email address and click “NEXT.”
4. Different views may appear here. Select "IMAP."
5. Enter your email address and the corresponding password. The display name and description can be chosen freely.
6. Select “ADVANCED SETTINGS.” Then enter the server name with the port number appended after a colon, your email address, and the corresponding password for both IMAP and SMTP servers.
7. Save the settings by clicking the checkmark at the top right.