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  1. METANET Help-Center
  2. my.metanet.ch
  3. Contractual Topics

Contractual Topics

  • I need a Data Processing Agreement (DPA). What steps do I need to take?
  • How long does it take to receive the invoice?
  • I can no longer find the invoice. How can I request a new one?
  • VAT Charging for Service Provision to an EU Country
  • By When Should the Invoice Be Paid?
  • What happens if I miss the payment deadline?
  • I have another question about my invoice..
  • I always receive an error message when paying by credit card. What is the problem?
  • What happens if I cancel too late?
  • I paid the invoice twice, who can I contact?
  • I have a subscription with METANET that I want to transfer to someone else. What do I need to do?
  • Where can I find my customer number or invoice number?
  • Where can I change the billing address?
  • How and by when can I cancel?
  • Customer Portal: Forgot Password
  • Domain Service: Request Transfer Code / Auth Code
  • Contract Takeover/Transfer
  • What is your bank account information?
  • How can I pay?
  • Domain Service: Adjust Technical Contact
  • Customer Portal: Introduction to the Customer Portal my.metanet.ch
  • When Will I Receive My Invoice?
  • Where do I need to contact to request an extended payment deadline?
  • What does my invoice include?
  • I have a reminder, but did not receive an invoice beforehand. Where should I contact?
  • I have a subscription with METANET that I want to transfer to someone else. What do I need to do?
  • Payment Method E-Invoice / eBill
  • Cancellation of Your Subscription
  • How long does it take for my order to be set up?
  • Where can I find the login credentials?

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