To reset a forgotten password in the Metanet customer portal, click on the "Forgot Password?" link on the login page. Enter your customer number, which can be found on invoices, and click "Submit." You will receive an email with a link to set a new password. If the email does not arrive, check your spam folder or possible delays due to email forwarding. If you have issues with the registered email address, please contact Metanet via the support form. Changes to the email address require a signed confirmation.
On the login screen of the customer portal https://my.metanet.ch, you will find a "Forgot Password?" link.
Click on this link:
Enter your customer number (login ID) and click "Submit":
Your customer number is visible on our invoices. You can also request your customer number and the associated email address from us by email at support@metanet.ch.
You will now receive an email with a link. Click on it and set a new password.
The password email did not arrive. What should I do?
Is the email in the spam folder?
If you have set up email forwarding, this may cause the email to arrive with a delay.
If you have forgotten which email address you registered, you can contact us via a support request.
If the registered email address is no longer active and a change is desired, we require a signed confirmation from the account holder by fax, scanned by email, or by mail.