This article describes the procedure for temporarily disabling two-factor authentication when a mobile device has been changed or a new mobile phone number is available. To prevent misuse, a written confirmation signed by the account holder is required. This confirmation can be sent by fax or scanned and sent by email. The account holder must be aware that the account will no longer be protected by the additional security measure after deactivation, and all stored content and domains are affected.
Initial Situation
Procedure
Initial Situation
You have changed your mobile device and did not print/save the QR code during activation or have received a new mobile phone number. Now you want to have the two-factor authentication temporarily disabled.
Procedure
To ensure that the deactivation is not carried out by unauthorized persons, we require a written confirmation signed by you.
Template
| I request that METANET temporarily disables the two-factor authentication for the account/user “Login or User ID.” I confirm that I am the owner of the above-mentioned account. I am aware that after disabling the two-factor authentication, the account will no longer be protected by this additional security measure and that this change affects any stored content and/or domains. |
We are happy to receive the signed confirmation by fax or scanned via email.